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Build your agent knowledge with Q&A sources

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How to learn your ChatAgent by using Q&A Source.jpg

Overview

This guide shows how to add Q&A knowledge sources in ChatAgent so your agent can answer common questions accurately and consistently.

Steps

  1. Log in to ChatAgent
  2. Go to Knowledge from the left menu
  3. Open the Q&A section
  4. Click New content
  5. Add a clear Title for the Q&A entry
  6. Add one or more Questions (different ways a customer might ask the same thing)
  7. Write the Answer you want the agent to use
  8. Click Save
  9. Go to Test your AI Agent and ask one of the new questions
  10. If needed, edit the Q&A to improve the response, then save and re-test

Best practices

  • Add multiple question variations (short, long, different wording)
  • Keep the answer direct and up to date
  • Avoid putting multiple unrelated topics in one Q&A entry

Troubleshooting

  • If the agent’s answer isn’t correct, confirm the Q&A entry is trained/active, then re-test.

Need help?

Contact support with a screenshot of the Q&A entry and an example question + the reply you received.

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